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Every workplace has its disagreements and always will. But disruptive conflicts can and should be resolved if the organization and the individuals involved are to move forward. In this immensely helpful guide, business psychologist Kenneth Kaye shows how to build the kind of teamwork that recognizes conflict quickly, deals with it constructively, and parlays it expertly into creativity and growth. The author provides a consistent systemnot a random bunch of feel-good quick fixesfor managing conflict among people who must work together closely. Flowcharts, scenarios, and real-world examples lead the reader through the following progressive steps : 1. Look for shared goals and win/win solutions. 2. Clarify, sort, and value differences. 3. Gain commitment to change. 4. Analyze the recurring cycle of problems and their chronic patterns. 5. Try unilateral change, when needed (if both parties wont bend, maybe one will). The author helps begin the rooting-out process, then demonstrates how to weave each step into an approach that becomes a way of life throughout the organization. About the Author Kenneth Kaye, Ph.D., is a developmental psychologist specializing in conflict resolution. Dr. Kaye, who holds bachelors and doctoral degrees from Harvard University, teaches at Northwestern University and the Family Institute of Chicago. Table of Contents Acknowledgments. 1. There They Go Again. 2. Plan A: Look for Shared Goals and Win/Win Solutions. 3. Plan B: Clarify, Sort, and Value Differences. 4. Plan C: Gain Commitment to Change. 5. Plan D: Analyze the Recurring Cycle. 6. Plan E: Unilaterally Demonstrate Change. 7. Now We are a Conflict-Resolving System. 8. Summary: The System Applied. Appendix: Active Listening. Index.