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Balanced Scorecard For Dummies follows an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals and to monitor the organization's performance in achieving these goals. This hands-on guide shows you how to pay attention to more than just your bottom line, revealing how to balance goals you set for your customer needs, company growth and education, finances, and productivity. Discover proven strategies to analyze these areas in the best way to bring balance to your business and achieve the success you seek. About the Author Chuck Hannabarger: Chuck is founder and president of PSI Associates, a business consulting and training firm founded in 1992 with headquarters in Tyler, Texas. As a business consultant, Chuck has consulted with many of the Fortune 100 companies and is recognized throughout the world for his work in the areas of Balanced Scorecards, Six Sigma, Lean Manufacturing, Business Process Reengineering and Project Management. Chuck's course on Project Management has been offered at UC Berkeley, Pepperdine University, San Diego State University, and Michigan State University, to name a few. He received his BSBA and his MBA in technology management from the University of Phoenix. Rick Buchman: Rick, has worked with many of the Fortune 100 companies for over 20 years, as both an organizational member of executive management, and as an external consultant, in designing, developing, and implementing operational excellence and continuous improvement programs worldwide. He received his bachelor's degree in mathematics from Western Illinois University, his MBA in business from California Coast University in Santa Ana, CA, and has completed all but the dissertation for his PhD in management as well. Currently, Rick is working as a consultant with several major global clients toward designing and implementing their continuous improvement programs, focusing on lean leadership and improving the flow of value to deliver products and services to their customers worldwide. Peter Economy: Peter is Associate Editor for the award-winning magazine Leader to Leader, Senior Consultant for The Jana Matthews Group, a member of the National Advisory Council of the Creativity Connection of the Arts and Business Council of Americans for the Arts, and bestselling coauthor of The SAIC Solution: How We Built an $8 Billion Employee-Owned Technology Company, as well as Managing For Dummies, The Management Bible, Enterprising Nonprofits: A Toolkit for Social Entrepreneurs, Writing Children's Books For Dummies, and many others. Table of Contents Introduction. Part I: The ABCs of Balanced Scorecard Goals, Scores, and the Balanced Scorecard Building and Balancing Scorecard Strategies Planning For the Balanced Scorecard Putting Your Balanced Scorecard into Action Part II: The Customer - The Critical Leg Understanding Your Role with Customers Creating a Customer Scorecard Building the Customer Leg Dashboard Part III: Financial Measurement - The Foundation Leg Understanding Your Role in Financial Measurement Building the Financial Leg Scorecard Building the Financial Leg Dashboard Part IV: Internal Business Processes - The Value-Creation Leg Understanding Your Role in Internal Business Processes Building the Internal Business Process Scorecard Building Dashboards for Internal Business Processes Part V: Knowledge, Education, and Growth - The Learning Leg Understanding Your Role in Learning and Growth Creating the Knowledge, Education, and Growth Scorecard Creating The Knowledge, Education, and Growth Dashboard Part VI: The Part of Tens Ten Tips for Balanced Scorecard Success Ten Biggest Scorecard Mistakes to Avoid Ten Tips for Overcoming Barriers Index