3 Review(s)

This is a handy accessible guide to the most difficult business problems. It is easy to use and essential for the new manager. The book gives hard practical advice built on experience rather than management theory. It also gives practical answers to important questions such as 'How do I gain influence with my boss's boss without annoying my boss?' About The Author Ken Langdon has worked for many major computer companies world-wide, including Hewlett Packard and DEC, and is presently the non-executive chairman for SofTools, a supplier of electronic Integrated Support Systems, and Glenhurst Ltd, an air conditioning supplier and contractor. His books include Key Accounts are Different and a contribution to the The FT Handbook of Management, as well as books in Capstone's Smart and Express Exec series. Andrew Bruce is currently the Chief Executive of SofTools Limited. SofTools has developed a leading-edge web-based platform sold under licence through strategic partners to companies such as Nokia, Centrica and Bayer. Andrew has written Strategic Thinking, Project Management, Customer First, and Do-It-Now! for the Dorling Kindersley Essential Manager series and is co-author of Creating a Market Sensitive Culture. Table Of Contents Introduction Concerning the Basics Definition of Terms Dealing with Customers Making a Plan, and Getting a Team to Implement it Keeping Count Dealing with People Managing your Career Managing Projects Managing Change Starting your own Business Three Useful Processes Sales Management, and Getting the Most out of Salespeople Some Thoughts about the Real World of Business Glossary of Frequently Used Business Terms Index