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This series of books aims to provide practical guidance on a range of soft-skills areas for those in IT. They may also be used to good effect by others, including those who deal with IT professionals, in order to facilitate more effective and co-operative working practices. "Coaching for High Performance" is intended to inspire IT managers with practical advice and tips on how to create a coaching environment in their department. Applying coaching skills in the IT workplace will help create a climate of high performance. Coaching enables people to improve their ability and confidence, as well as enhance the quality of their work. Furthermore, the skill of coaching is readily usable by all. It is a set of behaviors which can be applied during a five-minute chat with a colleague or a direct report, during a one-to-one meeting, a performance review or as part of an IT project meeting.