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The proven-effective battle plan that has helped millions deal with the troublemakers in their lives at home and at work, based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help listeners right the balance in their relationships with bosses, friends and family. By learning the six basic steps that allow them to cope with just about anyone, listeners can reclaim the power that rightfully belongs to them in any relationship and take charge of their lives.