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Transforming the American Hospital Provides an exciting, values-centered approach to leadingorganizational change that produces rapid and lastingresults. --Coyla Anderson, executive vice president, operations, Holy CrossHealth System At a time when the health care industry is going through acrisis--closures, layoffs, soaring costs, dissatisfied customers,and increased turnover--some hospitals have dramatically improvedquality, productivity, and profitability. How? They have met the challenges of operating in today's health careenvironment through a complete, revolutionary transformation in howhospitals are managed. This book offers health care leaders anin-depth picture of how this new hospital operates and presentsdetailed, proven guidance for undertaking the transition.