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Whether you’re already involved in research, planning your first project or commissioning an external research company, Employee Engagement and Communication Research covers everything you need to conduct robust, reliable research. From a full-scale employee survey to research focusing on a particular subject like communication, engagement, change or corporate social responsibility, this is your essential guide covering all the tools, strategy and action to make your project a success. About the Author Susan Walker, a leading figure in engagement and communication measurement, directed blue-chip and public-sector organization surveys as head of Human Resource Research with the international research firm MORI. She developed new approaches to interpreting and understanding results to drive action forward and now has her own engagement and communication research business (www.commevaluation.com). Her specialist work in researching the impact of internal communication made her the foremost UK expert in this field. Her contribution has been recognized by Fellowship of the institute of Internal Communication (loIC) and she is an Accredited Business Communicator (IABC).