3 Review(s)

This book makes six sigma and total quality management in hospitality accessible to readers, nowadays six sigma is essential in hospitality business and more intimate words of professional performance and personal accomplishment in hospitality business. The book is comprehensive actionable description of the methods and you will find comprehensive text addressing both the statistics of six sigma and the improvement methodology A guide for six sigma initiatives, selecting managing six sigma projects in hospitality and executing specific six sigma tools and analysis procedures Step-by-step instructions for the Define-Measure-Analyse-Improve-Control phase of six sigma process in hospitality.