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The New and Definitive User's Guide to Lean Six Sigma. If you're a business leader you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own organizational needs giving you more options strategies and solutions than you'll find in any other book on the subject. With these simple proven techniques you can: - Assess your current business model and shape your future goals - Plan and prepare a Lean Six Sigma program that's right for your company - Engage your leadership and your team throughout the entire process - Align your LSS efforts with the culture and values of your business - Develop deeper insights into your customer experience - Master the art of project selection and pipeline management - Tackle bigger problems and find better solutions - Become more efficient more productive and more profitable. About the Author Kimberly Watson-Hemphill, founder and CEO of Firefly Consulting is a globally known expert in the field of Innovation and Operational Excellence. Kristine Nissen Bradley is a Principal with Firefly Consulting. She is a certified Master Black Belt in both Lean Six Sigma and Design for Lean Six Sigma and has worked with thousands of business leaders to successfully deploy this methodology over the last 25 years.