3 Review(s)

Whether you are a first-time manager, a function specialist or someone running your own organization, your objectives will always be the same: how do i obtain - and sustain - the best performance from both myself and my team? Based on in-depth experience of developing people and initiating change within many types of organization, Mark Thomas provides a practical guide to mastering the essential techniques of people management. He explains all the key concepts clearly and his book, packed with examples, charts, tips and techniques, is full of practical advice and shrewd insights. Written by an author with many years" experience as a successful trainer and consultant, Mastering People Management is an outstanding introduction to the subject: it covers all the ground with thoroughness and clarity together with examples and insights that bring the theory to life. We would encourage you to use this book as a workbook, writing notes and comments in the margin as they occur. in this way we hope that you will benefit from the practical guidance and advice which this book provides. About the Author Mark Thomas is a business consultant, author and speaker specialising in business planning, strategic change management, human resource management and executive development. He has worked in over 40 different countries. His clients include Lloyds TSB Asset Management, Motorola, Barclays Capital, Reuters, Cisco, Sony, HSBC, Coca Cola, Mars, Nestle, Aramex, Shell, Union Bank of Switzerland and the American Management Association. Mark is Senior Partner with Performance Dynamics Management Consultants and is a Fellow of the UK Chartered Institute of Personnel and Development. He is an Associate Faculty member of the Tias Business School in Holland and MCE in Brussels. His other books include: Gurus on leadership, High-performance consulting skills, Mergers and acquisitions confronting the organization and people issues [published by Thorogood] and Project skills [Butterworth Heinemann]. Table of Contents What is management? Mastering yourself Mastering performance management Mastering face-to-face communications Mastering role reviews and coaching techniques Mastering poor performers Mastering team management Mastering time management Mastering meetings Mastering the skills of assertion Summary checklists