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A one-stop implementation reference guide to Oracle CRM On Demand, the world's best-selling brand of CRM technology with this book and ebook.Key FeaturesFull of illustrations, diagrams, and tips with clear step-by-step instructions and real-time examplesMaster Application Customization by learning custom page layouts, homepage layouts, search result layouts, and dynamic layoutsUnderstand User Management and Access ControlInteract effectively with Oracle Corporation in the maintenance of your CRMODBook DescriptionThe CRMOD software is built to world-class industry reference models of customer relationship management, and the service provides all the software and features you would need for a world-class customer relationship management practice. This knowledge is essential to keep the costs of investment low and return on the investment high."Oracle CRM On Demand Administration Essentials" describes the design and discipline of the software and service of CRMOD. It gives you the knowledge to embed the system to a high quality and sustainable effect in your business.This book delves into the details of the CRMOD system to equip the implementation team with the knowledge of the model of customer relationship management to adapt, adopt and advance to suit your business, keep your customers delighted and your competitors gasping. CRMOD is a platform system providing online transactions, reports and analytics and integrations with other systems. Understanding the capabilities of each of these, and bringing them together suitably, helps you build a world-class practice of CRM.The book will start from a definition of the practice of customer relationship management to using the Oracle CRM On Demand technology to support the practice. You will learn what you get out of the box, which can be quite a lot once you begin to explore it in depth. You will then learn to configure and customize the system for both your extended tactical needs and intensive strategic business needs.What you will learnStructured approach towards understanding CRMOD functions and featuresPerform CRMOD configuration activitiesImplement CRMOD with minimal customizationExtend CRM On Demand using webservicesIntegrate CRM On Demand to external systemsBuild real time reports and interactive dashboardsManage your CRM On Demand dataReplicate your CRM On Demand instanceCRMOD help and Support systemsExtended solutions from CRMOD partnersWho this book is forIf you are a CRMOD Administrator, Business Analyst or a CRM implementation specialist looking forward to implement CRM On Demand or enhance and maintain an existing CRM On Demand deployment, then this is the guide for you.