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This Book Takes An Operational Approach To The Management Process, Focusing Actively On Planning, Organizing, Controlling And Leading. The Easy Writing Style And Organization Of The Book Have Made It Very Student-Friendly. It Emphasizes The Issues That Managers Face, With Focus On The Service Sector, Global Management, And Information Technology. The Streamlined Text Covers The Principle Concepts Of Management To Provide Students With A Solid Foundation For Understanding Key Issues. Organized Around The Traditional Functions Of Management, It Reflects Contemporary Trend In Management. An Indispensable Textbook Both For Management Specialists And Non-Specialists, It Provides A Complete Foundation In Management Topics., Amar Jyoti, With Seven Years Of Experience In Business Management, He Is Presently Associated With Ignou Since January 2005 As Research Associate. He Has Published Various Articles In Educational Magazines And Journals., Content:- Contents, Preface Ix, Introduction 1, 1. Basic Principles Of Management 5, Basic Concept Of Management, Meaning And Nature Of Management, Management And Organizations, Functions Of Management, Management Challenges, 2. Development Of Management Process 19, Evolution Of Management Thought, Classical Schools Of Management, Behavioural Management Theory, Quantitative School Of Management, Systems Management Theory, Contingency School Of Management, Quality School Of Management, Future Management, 3. Managerial Functions 35, Functions Of Managers, Managerial Skills, Types Of Managers, Roles, Of Managers, 4. Decision Making Process 45, Decision Making Process, Principles Of Decision Making, Conditions, That Influence Decision Making, Personal Decision Making Styles, Decision Making With Quantitative Tools, 5. Organizational Planning 57, Defining Planning, Nature And Purpose Of Organizational Planning, The Strategic Management Process, Advantages Of Planning, Setting, Objectives, Management By Objectives, Detailing Types Of Plans, Roadblocks To Planning, 6. Perception Process 73, Managing The Perception Process, Perceptual Constancy, Perceptual, Selectivity, Social Perception, Impression Management, 7. Personality And Attitudes 85, Meaning Of Personality, Development Of Personality, Personality, Task Attitudes, & Ocb, Nature And Dimension Of Attitude, Job, Satisfaction, Organizational Commitment, Vi Principles Of Management, 8. Learning Process 95, Behaviourism, Cognitive Theory, Combined Approach, Principles Of, Learning, Organizational Reward System, Behavioural Management, 9. Motivating And Rewarding Employees 109, Defining Motivation, Motivation Theories, Management Philosophies, And Motivation, Motivation Strategies, 10. Stress Management 123, Concept Of Stress, Sources Of Stress, Effects Of Stress, Models Of, Stress Management, Techniques Of Stress Management, 11. Understanding Teams 133, Group Dynamics And Teams, Theories Of Group Formation, Teamwork Defined, Types Of Teams, Effectiveness Of Teams, Team, Building, Stages In Team Development, Managing Team Conflict, Team Conflict Resolution Methods, Conclusion, 12. Communication Skills 153, Significance Of Communication, Methods Of Communication, Interpersonal Communication, Organizational Communication, Formal, And Informal Communications, Upward And Downward, Communications, Lateral Communication, Diagonal Communication, Barriers To Effectual Communication, Improving Communication, 13. Leadership And Management 163, Definition Of Leadership, Importance Of Leadership, Leadership Styles, Models And Theories Of Leadership Styles, Effective Leadership, Situational Approaches To Leadership, Gender Differences In, Leadership, Challenges Faced By Leaders, 14. Human Resource Management 181, Staffing As A Management Function, Hr Management: Laws And, Regulations, Determining Human Resource Needs, Orientation And, Training Programs, Evaluating Employee Performance, Making, Employment Decisions, Compensating Employees, Relations With, Outside Factors, Welfare And Security Measures, 15. Organizational Behaviour 201, Definition, Importance, Historical Background, Fundamental Concepts, Of Organizational Behaviour, Personality Development And Attitudes, The Cognitive Basis Of Individual Behaviour, Individual Determinants, Of Organization, Small Group Behaviour, Models Of Organizational, Behaviour, Organizational Culture And Climate, Contents Vii, 16. Organizational Design 211, Organizational Design Defined, Organizational Structures And Their, Effects On Human Behaviour, Factors Affecting Organizational, Design, Approaches To Organizational Design, Organizational Climate, Organizational Effectiveness, Theories Of Organizational Structure, Organizational Process, Components Of Organizations, 17. Organizational Culture 231, Defining Organizational Culture, Importance Of Organizational Culture, Classification Of Organizational Culture, 18. Management Of Change 243, Causes Of Organizational Change, Importance Of Organizational, Change, Types Of Organizational Change, Challenges Of Organizational, Change, Diagnosing The Need For Change, Steps In Planned Change, Opposition To Organizational Changes, Organizational Development, As Tool For Introduction Of Change, 19. Control Systems 255, Organizational Control Objectives, Types Of Organizational Controls, Effective Organizational Control Systems, Control Techniques, 20. Conflict Management 265, Traditional View Of Conflict, Modern View Of Conflict, Scientific, Management, Constructive And Destructive Conflict, Conflict Process, Strategies For Encouraging Constructive Conflict, Strategies For, Resolving Destructive Conflict, 21. Productivity And Quality Management 283, Productivity And Quality, Configuring The Production System, Supply, Chain Management, Total Quality Management, World Class Quality:, Iso 9000 Certification, 22. Management In Global Environment 297, Process Of Globalization, Implications, The Multinational Corporation, The International Environment, Functions Of The International, Manager, Personal Challenges For Global Managers, Bibliography 311, Index 317