3 Review(s)

Winner of the 2006 Cleland Award for Literature from Project Management Institute (PMI) This highly focused book approaches quality specifically in the context of project management. It goes beyond the usual descriptions and advice for manufactured products to give project managers a framework of deliberate steps to take in managing quality for the benefit of project outcomes in any domain. This user-friendly guide presents tools and techniques that implement the general methods defined in the PMBOK Guide published by the Project Management Institute and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. Features Provides project managers an explicit step-by-step quality management process, along with a coherent set of quality tools organized and explained according to their application within this process that can be applied immediately in any project context. Presents a Wheel of Quality that codifies in one complete image the contributing elements of contemporary quality management. Introduces a new quality tool - the pillar diagram - that provides a needed capability to identify root causes of undesirable effects. Includes a final walk-through of a practical exercise relevant to many project domains, which will help readers gain experience using the tools and techniques of this project quality management process before applying them to their own project work. WAV Offers numerous free down-loadable tools for planning project quality, collecting and understanding data, comprehending and analyzing processes and problem solving. About the Author Kenneth H. Rose, PMP, has more than 35 years of hands-on experience in high technology development and project management and in the development and implementation of quality improvement programs, innovative performance measurement procedures and strategic plans. He is also an experienced trainer in project management, organizational development and leadership. Mr. Rose is an active member of Project Management Institute and serves as book review editor of Project Management Journal. He is also a senior member of the American Society for Quality, an ASQ Certified Quality Manager and a life member of the National Defense Industrial Association where he served as past chairman of the robotics division.