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This textbook for in-service and pre-service training uses the "reflective teaching" approach as popularized by Andrew Pollard. The book is written to coincide with the introduction of Further Education National Training Organisation (FENTO) standards - every tutor will have to demonstrate that s/he can meet these standards. Covering both further and adult education, the textbook is written in a variety of styles to suit different kinds of readers: each chapter contains narrative/description of typical issues and incidents, theoretical explanation, practical advice (with checklists) and questions. It is designed to suit both course adoption and individual learning.