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The purpose of this book is to provide cuttingedgeinformation on service managementsuch as the role services play in an economy,service strategy, ethical issues in services andservice supply chains. It also covers basic topicsof operations management including linearand goal programming, project management,inventory management and forecasting.This book takes a multidisciplinary approachto services and operational managementchallenges: it draws upon the theory andpractice in many fields of study such aseconomics, management science, statistics,psychology, sociology, ethics and technology,to name a few. It contains chapters mosttextbooks do not include, such as ethics,management of public and non-profit serviceorganizations, productivity and measurementof performance, routing and scheduling ofservice vehicles.