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Systems Analysis and Design includes extensive changes inspired by the swift transformations in the Information System field over the last three years, and they are included as a response to the thoughtful input of our adopters, students, and reviewers. • New coverage of how systems analysts and organizations can participate in open source communities  • Expanded coverage of the analyst role in ERP (enterprise systems) • New in-depth coverage of project management techniques • Expanded coverage of when to use cloud services versus purchasing hardware and software • New coverage of time estimation techniques for project management • New coverage of the work breakdown structure (WBS) for project management • New material on designing corporate and ecommerce sites to include Web 2.0 technologies and social media • Innovative treatment of designing apps for smartphone and tablets • Expanded coverage of designing input for intranets, the Web, smartphones, and tablets • New material on the relationship of business intelligence to data warehouses, big data, business analytics and text analytics • Innovative coverage on designing gesture-based interfaces for smartphones and tablets • Additional material on designing alerts, queries, and notices for smartphones and tablets • Innovative handling of designing two-dimensional (2D) codes such as Microsoft Tags and QR codes for input • New material on how service-oriented architecture and cloud computing are changing the nature of information systems design • Expanded coverage of ERP systems and their relationship to cloud computing • New Indian case studies About the Author Kenneth E. Kendall, Rutgers University, School of Business–Camden, New Jersey Julie E. Kendall, Rutgers University, School of Business–Camden, New Jersey