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This series of books aims to provide practical guidance on a range of soft-skills areas for those in IT. They may also be used to good effect by others, including those who deal with IT professionals, in order to facilitate more effective and co-operative working practices. "The Effective Manager" is intended to provide IT managers with practical advice and tips on how to become an effective manager. Whether you are new to management, or have been a manager for some time, management is a skill that can be learned and developed in order to gain the trust and respect of your team members and to achieve team and organisational goals. This book will help you develop your management skills. It is designed to assist you in understanding the characteristics of a high-performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.