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This book covers all aspects of Total Quality Management (TQM). It provides not only the principles and practices but also the Tools and Techniques. It ensures the reader to have a sound understanding of all the concepts of TQM. Salient Features It presents comprehensive coverage instructional needs of Business, Education, Engineering, Health-Care, Technology Students in Professional Education Institutions. Provides detailed solutions to problems in Attribute and Variable Control Charts and Acceptance Sampling Plan. It contains TQM concepts of leadership, customer-satisfactions, employee involvements, continuous process improvement, and supplier partnership and performance measures. It covers quality systems, Bench marking, quality function deployment, quality by design, experimental design and Taguchi`s quality engineering. About the Author Dr. N.V.R. Naidu graduated in Mechanical Engineering and did Post-graduation and Doctorate in Industrial Engineering at Sri Venkateswara University, Tirupati. Currently, he is a Professor of Industrial Engineering and Management at M.S. Ramaiah Institute of Technology, Bangalore. He has 24 years of experience in teaching. He has presented/published 21 papers in various national and international conferences and referred journals. He has authored textbook titled Production and Operation Management, Metrology and Quality Control, Industrial Management and Total Quality Management. He has guided about 53 live UG projects in the field of Production, Industrial Engineering and Management. Currently he is guiding three Ph.D., students. He is the member of professional bodies like ORSI, ISTE, ISI, NIQR and IIE. Dr. K.M. Babu is currently the Vice-principal, Prof., and Head of Industrial Engineering Management Department, BMS College of Engineering. He has 19 years of teaching experience. He has obtained his B.E., M.E. and Ph.D. degrees from Bangalore University, Bangalore. He has presented/published 18 papers in various national and international conferences and referred journals. He has authored four textbooks for the engineering students. He has guided several UG projects for engineering students. Currently, he is guiding about five students for Ph.D. and M.Sc. (Engineering). He is the member of several professional bodies. Prof. G. Rajendra is currently Asst. Prof. in the Department of Industrial Engineering and Management, Dr. Ambedkar Institute of Technology, Bangalore. He has 20 years of teaching experience. He has obtained B.E., and M.E.(degrees) from Bangalore University, Bangalore. Currently, he is pursuing Ph.D. at VTU, Belgaum, Karnataka. He has presented/published three papers in national and international conferences. He has guided 27 UG projects in the field of Production, Industrial Engineering and Management. He has authored two Mechanical Engineering and one in Human Resource Management for Industrial Engineering and Management books. He is the member of several professional bodies like ISTE, ISAMPE and MIE.